Terms of Service

Booking

Booking online, by phone or through your customer portal reserves your spot on our calendar right away. We may call to adjust the timing or get more details if needed.

Cancelling or rescheduling

Please give us at least 24 hours’ notice if you need to cancel or reschedule, so we can offer the time to another customer. There's no fee — we just appreciate the heads-up. Call us at (817) 902-2789 or reschedule from your customer portal.

Quotes and pricing

Quotes are based on what we know when we give them. If the size, condition or type of the job turns out to be different when we arrive, we'll talk with you about the price before doing any extra work.

Getting ready for your appointment

• An adult (18 or older) should be home, or let us know ahead of time how we'll get in.
• We'll need running water and electricity.
• Please put away small breakables, valuables and anything on the floor, and keep pets and children out of the work area.
• Let us know about large or fragile furniture when you book, and we'll plan around it.

Payment

Payment is due when the job is done. We accept cards (through our payment processor, Helcim), checks, cash and Zelle. You can also pay invoices online.

Results

We do our best on every job, but some things can't always be fixed by cleaning: permanent stains, dye or bleach spots, sun fading, wear, old pet urine damage, and damage that was already there. We'll tell you what to expect before we start. Rugs, upholstery and delicate fabrics can sometimes shrink, bleed or change texture. We'll test and talk with you first when that's a risk.

After we clean

Floors can be slippery while they dry, so please walk carefully and keep pets and children off wet areas. Drying time depends on the cleaning method and the airflow in your home, and we'll tell you what to expect for your job.

Our satisfaction guarantee

If you're not happy with the cleaning, tell us within 2 weeks and we'll come back and re-clean the area at no charge.

Rugs we take to our shop

We'll let you know when your rug is ready to be picked up or delivered.

• If a rug is still unclaimed 30 days after it's ready, and after we've tried to reach you, we may charge a storage fee.
• If it's still unclaimed after 60 days, it's considered abandoned. We may then throw it away, donate it, or sell it to cover what's owed.

Your customer portal

If you set up a customer portal account, please keep your password private. You're responsible for what's done through your account.

Changes to these terms

We may update these terms from time to time. We'll post the new version here and change the date at the top of the page.

Texas law

These terms are governed by Texas law.

Questions

Call us at (817) 902-2789 or use our contact form. Also see our Privacy Policy.